Help & FAQs

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, AFFIRM and other secure payment options.

Orders can only be modified or canceled within 1 hour of placement. Please contact our support team immediately.

Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

Currently, we ship within Canada. International shipping will be available soon.

We accept returns within 30 days of delivery for most products, as long as they are in their original condition and packaging. Please refer to our detailed return policy for more information.

This should be 30 days from shipping date and not delivery. That's when our 30 days starts.

Refunds are processed within 7-10 business days after the returned item is inspected.

Yes, most of our products include a manufacturer’s warranty. Warranty details are provided on the product page.

For technical support, please contact the manufacturer directly for each brand. You can find their contact information on the product packaging or the manufacturer's website.

You can check out as a guest, but creating an account offers additional benefits. With an account, you can easily track your orders, manage returns, and stay informed about the latest deals and promotions.

Click “Forgot Password” on the login page and follow the instructions to reset your password.

Our website indicates the availability of each product. For high-demand items, availability may change quickly.

Yes, pre-orders are available for select items. Details will be listed on the product page.

Enter your discount code at checkout in the designated field. Only one code can be applied per order.

Yes, we offer special pricing for bulk orders. Please contact our sales team for more information.

Yes, we use advanced encryption to protect your data. For details, read our Privacy Policy.

We do not share personal information without consent. See our Privacy Policy for more details.