Politique d’expédition
Order Processing
All orders are processed within 1 business day (Monday through Friday, excluding holidays). Orders placed on weekends or statutory holidays will be processed on the next business day.
Delivery Times
Estimated delivery times depend on product availability:
- In-stock items: Typically delivered within 1-2 business days.
- Out-of-stock items: Estimated delivery time is 2-3 weeks. Customers will be notified if extended lead times apply.
Please note that delivery estimates are not guaranteed and may vary depending on the destination and carrier.
Shipping Carriers
To provide reliable and efficient delivery across Canada, TTWILI partners with major shipping carriers, including:
- UPS
- FedEx
- Purolator
Carrier selection is based on the destination, package size, and service availability.
Free Shipping
TTWILI currently offers free shipping on eligible orders. Promotional shipping offers are subject to change without notice and may exclude certain oversized or special-order items.
Shipping Information Required
To ensure accurate and timely delivery, customers must provide complete shipping information when placing an order, including:
- Full shipping address
- Contact name
- Phone number
- Any additional delivery instructions, if applicable
Orders with incomplete or inaccurate shipping information may experience processing or delivery delays.
Special Shipping Requests
If a customer requests expedited shipping, third-party billing, freight collect, special routing, additional packaging, or shipping insurance, any associated costs will be the responsibility of the customer and may require prior approval from TTWILI.
Delivery and Risk of Loss
Ownership and risk of loss transfer to the customer when TTWILI hands the order over to the shipping carrier (F.O.B. Origin). Customers requesting special shipping arrangements are responsible for filing any claims directly with the carrier.
Shipping Issues and Order Shortages
Customers should inspect their order upon delivery.
- If the package shows visible external damage, it should be refused or reported immediately to the carrier.
- Any claims for missing items, shortages, or delivery discrepancies must be submitted to TTWILI within 30 days of the invoice date. Claims should include a detailed description of the issue to allow for prompt investigation.
Failure to notify TTWILI within this period will be considered acceptance of the order as delivered.
Questions
If you have any questions about shipping, delivery times, or your order status, please contact the TTWILI customer support team before placing your order or as soon as an issue arises.